Library Policies

Welcome to the Worcester Public Library!

To fulfill our vision we must ensure that that the library environment is conducive to studying, reading, engaging in programs, and researching. This necessitates the willingness of all library users to be considerate of the rights of others to work safely and undisturbed. To ensure that such an environment exists, the Library has established guidelines for behavior in all library facilities.

THE FOLLOWING ARE PROHIBITED AT THE WORCESTER PUBLIC LIBRARY:

• Engaging in any activity in violation of Federal, state, or local law is prohibited.

• Threatening behavior including but not limited to violence, threats of violence, and possession of weapons (M.G.L., c. 269 § 10).

• Fighting or challenging to fight; pushing or shoving a person, or throwing objects (M.G.L. c. 272, §§ 40, 41).

• Being under the influence of alcohol and/or illegal drugs and selling, using, or possessing alcohol and or illegal drugs.

• Sexually, verbally, or physically harassing, intimidating, or threatening other patrons, staff or volunteers; this includes, but is not limited to, behavior such as stalking, staring, lurking with intent to annoy, offensive touching, obscene acts, and indecent exposure.

• Smoking (M.G.L. c.270, § 22), chewing and other tobacco use in Library facilities, including use of all e-cigarettes or any other nicotine delivery devices.

        • Smoking shall be prohibited within fifty (50) feet of all municipal building entrance and exit ways, per City of Worcester Revised Ordinances of 2008, Part One, Chapter 8, Section 3 Tobacco Products Control Ordinance.

• Consuming Marijuana (M.G.L. c.94G § 13)

• Creating a disturbance by making noise, talking loudly, or engaging in other disruptive conduct which could reasonably be expected to disturb other persons (M.G.L. c. 272, § 41).

• Using offensive, obscene or abusive language and/or gestures.

• Playing audio equipment so that others may hear it (without headphones or with headphones at a volume audible to others). Cell phone and pager audible ringers must be turned off in Library quiet zones.

• Eating and drinking are restricted to protect the collections and equipment in the library. Only food that is purchased at the Friends Bookstore in the Main Library branch is allowed, and it must be consumed at the bookstore.

        • A beverage (coffee, water, etc.) in a closed container is allowed except at computer stations, microfilm work stations, and the local history area.

        • Refreshments and food for meetings and special activities approved by the library and held in the Children’s Program Room, and the Banx and Saxe Room at the Main Library will be allowed.

• Gambling or group activities that are disruptive to the Library environment.

• Stealing, damaging, altering, or inappropriately or illegally using Library property (including computer hardware and software, printers, copiers, phones and other equipment) (M.G.L. c. 266 § 100).

• Theft of library materials, use of false identification to obtain a library card, and use of another person’s library card without permission (M.G.L. c. 266, § 99).

        • Violators will be prosecuted.

• Rearranging furniture, putting feet up on chairs or tables, sitting on tables, and other inappropriate use of furniture. No more than four patrons allowed at a table.

• Entering the Library with strong fragrance, odor, or issues of personal hygiene so as to be disruptive to the Library environment or constitute a nuisance to other persons shall be required to leave the building.

• Bringing animals into the library except those needed to assist persons with disabilities (M.G.L. c. 272, § 98A).

• Misusing the rest rooms (e.g. using as a laundry, grooming or bathing facility). Flushing of any materials other than waste and toilet paper is strictly prohibited.

• Remaining in the Library without being engaged in purposes for which the Library was opened, such as studying, reading, engaging in programs, and researching.

• Running

• Sleeping

• Littering

• Blocking aisles, exits, entrances, or stairwells.

• Spitting (M.G.L. c. 270, § 14).

• Soliciting or canvassing of any kind.

• Entering areas posted “Staff Only” without permission, trespassing in nonpublic areas, or camping on Library grounds.

• Using or storing wheeled devices in the Library (or on Library property except in designated areas) including bicycles, self-propelled tricycles or scooters, skateboards, roller skates, rollerblades and shopping carts. All bicycles must be left outside of the building. Wheelchairs, walkers and strollers are welcome.

• Otherwise interfering with another person’s right to use the library or with the library staff’s performance of their duties.

IN ADDITION:

• Persons who trigger library theft detection systems may be asked to empty any bags, briefcases, handbags or other containers, and/or to remove jacket or coat for the purpose of locating concealed library materials (M.G.L. c. 266 §§ 99A-100). Law enforcement may be contacted to respond to such an instance of suspected concealment.

• Those who damage or deface library materials or property will be prosecuted (M.G.L. c. 266, § 100).

• Parents are responsible for the behavior and supervision of their young children. Parents may be held liable for damage done by a child under 18 (M.G.L . c. 231, § 85G).

• The Children’s Center is reserved for use by children, their caregivers and adults interested in children’s literature. Adults not accompanying children may not loiter in the Children’s Center.

• The Teen Space is reserved for young adults ages 12 through 18. Adults not accompanying Teens may not loiter in the Teen Space.

• Unattended items (such as bags, backpacks or laptops) may be regarded as suspicious and removed. All personal items must fit under a chair.

• The Library is not responsible for any lost or stolen item.

• All persons are required to be fully clothed, including footwear. Entering the Library without footwear, without a shirt, or otherwise attired so as to be disruptive to the Library environment shall be considered a violation of this policy.

• All patrons must leave promptly at closing time.

ENFORCEMENT:

Please note the items listed above are not an exhaustive list. Library staff may address any other behaviors which interfere with the use and enjoyment of the Library by other patrons and/or interfere with Library staff in the performance of their duties. Failure to comply with the Library’s rules, regulations, and policies may result in suspension of Library privileges for a period of time, and/or in arrest and prosecution when applicable. Determinations regarding suspension of Library privileges will be made based on the severity of the violation. In addition, law enforcement may be called and appropriate legal action may follow.

APPEAL PROCESS:

A patron who has been banned from the Worcester Public Library shall have the right to file a written appeal to the Executive Director or designee. The appeal must be filed within ten (10) calendar days of the date that the patron is notified that the patron’s privileges have been suspended. The decision of the Executive Director shall be final and conclusive.

Approved by the Library Board of Directors December 17, 2024.

I. Purpose, Vision, Mission, Values

Purpose

The collection development policy is intended to provide guidance for the selection and evaluation of materials which anticipate and meet the needs and interests of the greater Worcester community. The Library’s vision, mission, and values statement guides the policy and philosophy of selection and defines the scope and standards of the various collections. Evolving and changing community needs and areas of interest and/or concern inform the need to periodically evaluate and revise this policy to provide guidance for implementing changes in the collection. 

Vision

Empower all members of our diverse community to enrich their lives through limitless learning opportunities. 

Mission

Inspire reading, advance learning, and connect our community. Promote the free exchange of ideas and strive to eliminate barriers in the pursuit of those ideas.

Values

Be a welcoming and inclusive environment for all; foster intellectual freedom, protect privacy, and celebrate our diverse community; serve everyone with efficiency and excellence; nourish the mind with ideas and experiences; provide access to a wide range of viewpoints that includes the needs of underrepresented and underserved populations; honor the past and embrace the future; and adapt to change.

II. Philosophy, Scope, Selection and Deaccession Criteria

Philosophy of Selection

The Worcester Public Library (hereafter referred to as: WPL) believes in the philosophy that the Library and its contents are for use, every reader should have access to the item of their choosing and every item should be available to its user. The Library strives to save the time of the reader by maintaining a robust, well-rounded, vetted, and right-sized collection that allows each individual to exercise their right to access information of their choosing. This principle applies to all formats included in the Library’s collection. Additionally, WPL believes in freedom of information for all and does not practice censorship, nor does the inclusion of any item in the collection serve as an endorsement by WPL or the City of Worcester of either the content or viewpoint presented in them. 

Scope of the Collection

The scope of the collection mirrors the Library’s primary responsibility to provide a comprehensive, right-sized, inclusive, and diverse choice of materials in various formats to meet the informational, educational, cultural, and recreational needs of its citizens of all literacy levels and languages including the surrounding geographical area, the CW MARS consortium, as well as neighboring consortiums and partners while ensuring the collection meets our cooperation agreement with the CW MARS Library Consortium.

Selection Criteria: Any item selected for inclusion into the Library’s collection is based on but not limited to its:
• Contribution to the diversity and scope of the collection
• Suitability of subject and style for intended audience
• Effectiveness and suitability of format in communicating the content
• Format and content to the intended audience • Needs and interests of the public
• Requests by library users
• Popular appeal
• Available space
• Attention by critics and reviewers
• Contemporary significance|
• Accessibility of material
• Physical Format
• Quality of production
• Impact on materials expenditure plan 

Content criteria: Items in the Library’s collection are measured against and meet these content criteria:
• Authority
• Objectivity
• Clarity
• Currency
• Representation of diverse points of view
• Receipt or nomination for awards
• Reputation or significance of one of the creators of the work
• Published evaluations or reviews
• Accuracy and timeliness
• Consideration of the work as a whole
• Sustained interest
• Relevance and use of the information
• Effective characterization
• Authenticity of history or social setting

While the circulating collections of fiction, nonfiction, nonprint, and audio/visual materials and resources are not repositories for historic or local collections, WPL does house several special collections of materials at the main branch that have special local, historical, and/or research value for use in the Library; they include local history, genealogy, local authors, government documents, and the original Dr. John Green collection.

Donations and Gifts

The Library’s current policy on donations and gifts can be viewed on the website, as well as by contacting any of the branches.

Donations by Worcester Authors

Published authors from the Worcester area wishing to donate a copy of their work to the Library for consideration are welcome to do so. If the title meets the criteria by which potential selections are evaluated, it may be added to the collection. Donations that are not accepted by the Library will be offered to the Friends of the Library. See Appendix A for the donation form.

Deaccession

To assist the Library in its mission as a growing organism, WPL continuously deletes items from the collection in order to maintain the philosophy and scope of the collection. Factors that are used in the deaccession process include but are not limited to: age/relevancy of the item, accuracy/currency of the information, use/circulation of the item, community interest, availability of additional copies, condition, and availability of new editions/formats. 

Requests for Reconsideration

WPL believes choice of materials to be a purely individual matter. While anyone is personally free to reject ideas represented in items in the collection of which they do not approve, an individual may not exercise censorship to restrict the free choice of others.

We understand any given item or idea may offend a person and be considered controversial by some. Additions to the collection are not made on the basis of anticipated approval or disapproval but on the merits of the material and collection needs. Exclusion of materials may occur due to cost, accessibility, or limited demand, or failure to meet content and selection criteria. Materials are not labeled to show approval or disapproval or to indicate certain philosophies.

Parents or legal guardians are responsible for monitoring materials used by children and minors under their care. Library selection decisions are not influenced by the possibility that materials may be accessible to minors. Access to items is not restricted except for protection from damage or theft. The Library considers the value of each item in its entirety and within the context of the collection, not on specific passages or sections within the item itself. Any patron who feels that an item is inappropriate may make a formal request using the form in Appendix B.

The following webpages that link to the American Library Association assist in the guiding principles of public libraries and the mission to provide free access to information for all:

Library bill of rights: https://www.ala.org/advocacy/intfreedom/librarybill/

Diverse Collections: https://www.ala.org/advocacy/intfreedom/librarybill/interpretations/diversecollections

Freedom to Read statement: https://www.ala.org/advocacy/intfreedom/freedomreadstatement

Libraries, an American value: https://www.ala.org/advocacy/intfreedom/americanvalue

EDI in libraries: https://www.ala.org/advocacy/intfreedom/librarybill/interpretations/ED

See Appendix A: Worcester Author Donation Form/Gift Form.

See Appendix B: Worcester Public Library Request for Reconsideration of Library Materials.

Approved by the WPL Board of Directors June 20, 2023.

In keeping with the purpose of the Worcester Public Library, the library serves as a hub of community information related to civic, cultural, and educational organizations, events, or services. An information table may be reserved by local community organizations, governmental departments, or other non-profit groups providing services and resources to the community to disseminate information. Tabling requests must provide a community service that aligns with the library’s mission. Preference will be given to organizations serving the City of Worcester and its residents.

Information tables may be used for the following types of information:
• Information on forthcoming or continuing educational, social, civic, charitable, cultural or recreational events and activities.
• Flyers, brochures, or schedules of local nonprofit organizations, groups or agencies.
• Postings by any federal, state, or local government agency providing services to citizens.
• Announcements of community services and volunteer opportunities.

Guidelines
1. The Worcester Public Library determines at its sole discretion what organizations will be permitted to table in the library, durations of tabling, the time, size of the table and assignment of location. The library’s decision on tabling shall be final.
2. Each organization requesting use of the Information Table must request the table with at least one week’s notice by contacting the Community Resources Manager at 508-7991655 x35322. Requests will be considered on a first come, first served basis.
3. Displays, exhibits, and tables must not restrict traffic flow or normal library operations. Walkways should remain clear of obstacles and be responsive to ADA compliance and the fire code. No library materials or furniture may be moved to set up displays or tables without permission. Table staff should not physically obstruct people in order to speak with them. They may speak to people as they pass by.
4. Any equipment that is part of the display must not disrupt library business (e.g., excessive noise, distracting lights). The library is not responsible for damages to equipment. The library will not provide equipment.
5. Organizations exhibiting or tabling in the library must be non-commercial unless they are pursuant to a partnership with the library.
6. The imagery and content of tabling displays should be appropriate for public library use (i.e., one that is free and open to persons of all ages). Exhibits or displays that promote discrimination against persons or groups will be refused.
7. Promotional giveaways at tables are permitted as long as they do not interfere with the daily conduct of library business. Any food provided as a giveaway must be prepackaged.
8. No sales are permitted. The information must be provided at no cost to the public.
9. Exhibitors and table staff are responsible for their work and agree not to hold the library liable for any loss, theft or vandalism. The library will provide no special security or security personnel.
10. Materials provided for the public at the Information Table are different from the library’s collection of print and non-print materials and are not selected by library staff. The library does not accept responsibility for the accuracy of statements made in these materials. The fact that a group is permitted to use an information table at the Worcester Public Library does not in any way constitute an endorsement of the group's policies and/or beliefs.
11. The use of the Worcester Public Library logo on exhibitors’ materials and advertisements is prohibited.
12. Exhibitors will end their tabling 15 minutes prior to closing and are responsible for cleaning up their exhibits.
13. If an exhibit or table is canceled, the exhibitor may reschedule the exhibit or table at the earliest convenience of the library and the exhibitor.
14. Failure to comply with the Information Table Policy may result in the denial of future use.

Approved by the Board of Directors – Administration Committee August 6, 2024.

1. Policy Statement

The Worcester Public Library champions the protection of personal privacy. Protecting Library user privacy and keeping confidential information that identifies individuals or associates’ individuals with their use of Library books, materials, equipment, programs, facilities, and/or staff assistance is an integral principle of the library. This policy affirms the library’s commitment to privacy, explains the information that the library collects, and alerts visitors to Library facilities and users of remotely accessed Library services to the privacy choices they face. The Worcester Public Library supports and adheres to the American Library Association's "Policy on Confidentiality of Library Records," and ALA Council documents CD#19.3 “Resolution on the Retention of Library Usage Records” (see attached).

The library collects only the minimum personal information necessary to provide effective services for its users. Library records that identify Library users by name are confidential. Such records will not be made available except as permitted in the Massachusetts General Laws, Chapter 180 of the Acts of 1988 (see attached), or with the explicit permission of the user in question or pursuant to judicial process, subpoena or court order. The USA PATRIOT Act expands the federal government’s authority for access to Library records and documents to protect against international terrorism and clandestine intelligence activities. It also expands federal law enforcements’ authorization to track telephone and electronic communication, including any dialing, routing, addressing, or signaling information and the actual content of the communication. This law prohibits library workers from informing users if federal agents have obtained records about them.

If a process, subpoena or order is served on this library or its employees or Directors, the Executive Director will consult with the City of Worcester's Law Department to determine if such process, subpoena or order is in proper form and if any necessary showing has been made for its issuance. The Executive Director will notify the Board of Directors. The library shall, subject to legal advice, comply with the process, subpoena or order.

This policy applies to all Library records, including but not limited to records related to the circulation of Library materials, computer database searches, interlibrary loan transactions, reference queries, holds, use of restricted materials, or use of audiovisual materials.

2. General Guidelines

• The library will keep confidential all such information that it collects or maintains to the fullest extent permitted by federal, state and local law, including the Massachusetts General Laws, Chapter 180 of the Acts of 1988 and the USA PATRIOT Act. To make this policy easy to find, the library makes it available on the Library’s Web site.
• Protection of confidentiality extends to information sought or received, and materials consulted, borrowed, and received.
• Protection of confidentiality includes database search records, circulation records, interlibrary loan records, and other personally identifiable uses of library materials or services.
• Any Library user information will be used only to provide or improve Library services.
• Library user account information is located on the CW MARS’ server and is protected under its privacy policy.

3. Library Cards and Circulation Records

• To receive Library card Library users are required to provide identifying information such as name, mailing address, and email (optional). This identifying information is retained as long as the library user continues to use the library card.
• Through the CW MARS network, a Library user’s own record includes current information, items currently checked out or on hold, as well as overdue materials and fines.
• When fines accrue on a user’s account, the library does maintain record of items that have been borrowed but returned after the due date, or are still outstanding on the user’s record. When overdue materials are returned and all associated fines are paid, the information associated with the library card number is deleted.
• The library normally sends overdue notices via email or by mail, but occasionally telephones. The library notifies users via telephone, email or mail when requested items are ready for pickup.
• Museum passes are loaned through a third party hosted service; Library users are protected under its privacy policy.
• The library does not sell, lease or otherwise distribute or disclose user name, email address, postal address, telephone number, or other personal information to outside parties. The library occasionally conducts promotional campaigns to inform the community of services. At those times, user email or mail addresses may be used.

4. Radio Frequency Identification (RFID)

• The Library uses an RFID chip technology to secure and circulate Library materials. The system server contains a transaction database and log file for gathering monthly reports.
• The information stored on the RFID chip/tag is limited to the item barcode that can only be read by Library equipment.
• RFID is not used for Library cards.

5. Public computer use and the Library’s Online Public Access Catalog (OPAC)

• The library uses an online computer reservation program that utilizes Library cards or visitor cards for the public to reserve computers to access the internet and other resources. For some computers, paper sign-up sheets are employed and disposed of daily.
• The library’s public computer stations are programmed to delete the history of a Library user’s internet session and all searches once an individual session is completed. Reservation transaction history is deleted within 48 hours.
• The Library’s OPAC offers Library user self-activated features, such as My Reading History. Information gathered and stored using this feature is only accessible to the library user. There is no administrative interface to this information for Library staff and, therefore, it is not retrievable by anyone other than the user. The user has the option to delete his/her reading history at any time.

6. Reference Questions, Distance and In-house

• Information provided by a library user via email will be used only for purposes described at the point of collection, such as to send information or provide Library services to the library user, or respond to a Library user’s questions or comments.
• If contact information is provided, the library may contact the library user to clarify a comment or question, or to learn about the level of customer satisfaction with Library services.
• The library treats reference questions, regardless of format of transmission (in person, via telephone, fax, email or online) confidentially. Personal identifying information related to these questions is purged on an ongoing basis.
• Email is not necessarily secure against interception and may be subject to disclosure requirements of the Public Records Act or other legal disclosure requirements.
• Users may not misrepresent themselves for purposes of fraud.

7. Web Site Use

• The library collects no personal information about a Library user when they visit our website.
• Since the Library web site is hosted through a subscribed service, library users are protected under its privacy policy.
• The library has links to many federal, state and local organizations, as well as commercial sites. Once users link to other sites, they are subject to the privacy policies of the new sites.
• Formerly Policy on Confidentiality of Library Records Revised 9 September 2003.

Approved by the Board of Directors 8 May 2007.

Policy on Confidentiality of Library Records

The Council of the American Library Association strongly recommends that the responsible officers of each Library, cooperative system, and consortium in the United States:

• Formally adopt a policy that specifically recognizes its circulation records and other records identifying the names of Library users to be confidential. (See also ALA Code of Ethics, Article III, "We protect each library user's right to privacy and confidentiality with respect to information sought or received, and resources consulted, borrowed, acquired or transmitted" and Privacy: An Interpretation of the Library Bill of Rights).
• Advise all librarians and Library employees that such records shall not be made available to any agency of state, federal, or local government except pursuant to such process, order or subpoena as may be authorized under the authority of, and pursuant to, federal, state, or local law relating to civil, criminal, or administrative discovery procedures or legislative investigative power.
• Resist the issuance of enforcement of any such process, order, or subpoena until such time as a proper showing of good cause has been made in a court of competent jurisdiction.

Note: Point 3, above, means that upon receipt of such process, order, or subpoena, the Library's officers will consult with their legal counsel to determine if such process, order, or subpoena is in proper form and if there is a showing of good cause for its issuance; if the process, order, or subpoena is not in proper form or if good cause has not been shown, they will insist that such defects be cured.

Adopted January 20, 1971, by the ALA Council; amended July 4, 1975; July 2, 1986. [ISBN 8389-6082-0]

Chapter 78, Section 7 of the Massachusetts General Laws (as amended by Chapter 180, Acts of 1988)

Section 7. A town may establish and maintain public libraries for its inhabitants under regulations prescribed by the city council or by the town, and may receive, hold and manage any gift, bequest or devise [sic] therefore. The city council of a city or the selectmen of a town may place in such library the books, reports and laws which may be received from the commonwealth.

That part of the records of a public library which reveals the identity and intellectual pursuits of a person using such library shall not be a public record as defined by clause Twenty-six of section seven of chapter four. Library authorities may disclose or exchange information relating to library users for the purposes of interlibrary cooperation and coordination, including but not limited to, the purposes of facilitating the sharing of resources among library jurisdictions as authorized by clause (1) of section nineteen E or enforcing the provisions of sections ninety-nine and one hundred of chapter two hundred and sixty-six.

2005-2006 ALA CD#19.3

2006 ALA Annual Conference

Resolution on the Retention of Library Usage Records

WHEREAS, “Protecting user privacy and confidentiality is necessary for intellectual freedom and fundamental to the ethics and practice of librarianship” (ALA Policy Manual, 53.1.16; Privacy: An Interpretation of the Library Bill of Rights); and

WHEREAS, Library usage records containing personally identifiable information (PII) are maintained for the sole purpose of effectively managing library resources; and

WHEREAS,

The confidentiality of library usage records is protected by law in all fifty states and in the District of Columbia, see http://www.ala.org/oif/stateprivacylaws; and

WHEREAS,

“The government’s interest in library use represents a dangerous and fallacious equation of what a person reads with what that person believes or how that person is likely to behave” (ALA Policy Manual, 52.4.2; Confidentiality of Personally Identifiable Information About Library Users); and

WHEREAS,

The American Library Association strongly recommends the adoption of policies recognizing “circulation records and other records identifying the names of library users with specific materials to be confidential” (ALA Policy Manual, 52.4; Confidentiality of Library Records); now, therefore, be it.

RESOLVED, That the American Library Association urges all libraries to:

• Limit the degree to which personally identifiable information is collected, monitored, disclosed, and distributed; and
• Avoid creating unnecessary records; and
• Limit access to personally identifiable information to staff performing authorized functions; and
• Dispose of library usage records containing personally identifiable information unless they are needed for the efficient and lawful operation of the library, including, but not limited to data-related logs, digital records, vendor-collected data, and system backups; and
• Ensure that the library work with its organization’s information technology unit to ensure that library usage records processed or held by the IT unit are treated in accordance with library records policies; and
• Ensure that those records that must be retained are secure; and
• Avoid library practices and procedures that place personally identifiable information on public view; and
• Assure that vendor agreements guarantee library control of all data and records; and
• Conduct an annual privacy audit to ensure that information processing procedures meet privacy requirements by examining how information about library users and employees is collected, stored, shared, used, and destroyed; and, be it further.

RESOLVED, That the American Library Association urges all libraries to adopt or update a privacy policy protecting users’ personally identifiable information, communicating to library users how their information is used, and explaining the limited circumstances under which personally identifiable information could be disclosed; and, be it further

RESOLVED, That the American Library Association urges members of the library community to advocate that records retention laws and regulations limit retention of library usage records containing personally identifiable information to the time needed for efficient operation of the library.

Adopted by the Council of the American Library Association
Wednesday, June 28, 2006
New Orleans, Louisiana;

Keith Michael Fiels
ALA Executive Director

Approved by the Library Board of Directors December 17, 2024.

Purpose

The Worcester Public Library (WPL) has established social media sites primarily to inform library users about library programs, resources, and events including those co-sponsored with other organizations. Library social media sites encourage dialogue and exchange of information between users and library staff. Library social media sites include any online forum/site, web application, or account created and/or maintained by the Worcester Public Library or its agents, which permit users to communicate with others users through postings. They include but are not limited to Facebook, Twitter, Google+, Pinterest, Instagram, blogs, wiki, YouTube, and Flickr. The WPL Social Media Policy applies to all patrons, whether registered with the Worcester Public Library or not.

The Worcester Public Library is committed to ensuring employee use of social media does not violate federal, state, privacy, copyright, defamation or discrimination laws. We are also committed to protecting our relationship with other organizations, our confidential and proprietary information, and reflecting our professional status favorably as public employees and administrators.

This policy is not intended to restrict your legal rights. It is intended to guide you in making responsible decisions about your use of social media. This policy will not be applied or construed in any way that might limit or improperly interfere with any applicable legal rights of employees, nor restrict, change, or modify the rights of union members under existing collective bargaining agreements.

Rights of the Library

WPL regards online social media in the same way as its other information resources and communications. Library social media policy is not intended to supplement or replace other library policies. WPL is not responsible for enforcing restrictions which a parent or guardian may place on a minor’s use of this resource. WPL reserves the right to monitor content before it is posted on all of its social media sites, and to remove any messages, tags or postings that it deems to be abusive, defamatory, in violation of copyright, or otherwise inappropriate for the service.

Attribution

In accordance with various international, federal, state and local laws, users will make every attempt to protect copyrighted or other intellectual property rights. When quoting another blog or publication, be sure to link to the original. When using images or other media found elsewhere on the web, attribute credit to the author or creator via hyperlink when possible, and text when not possible.

Library Sponsored Social Media

Only those WPL employees assigned as managers/editors of the library’s social media sites should be participating on those sites during work hours. These representatives should present content in a professional manner, including but not limited to the following: checking facts, citing sources, avoiding copyright infringement, presenting balanced views, acknowledging and correcting errors, and checking grammar and spelling before posting.

Content that is posted on library-sponsored social media sites is subject to the Freedom of Information Act and records retention requirements.

Employees who manage Worcester Public Library social media accounts are responsible for ensuring that passwords and other access controls are of adequate strength and kept secure.

Employee Personal Use of Social Media

Library employees have the same right to self-expression as other members of the general public when discussing matters of public concern. However, as public employees, library employees are cautioned that speech made pursuant to official duties is not protected speech under the First Amendment, and may result in disciplinary action if deemed a violation of any policy of WPL. As an employee, it is important to keep in the mind the following best practices when posting content about library-related subjects and issues on personal time.

a. If you identify yourself as a library employee, make it clear that the views expressed are yours alone, and do not represent the views of the library.
b. You may not represent that you are speaking or posting on behalf of the Worcester Public Library without the permission of the Executive Director. You should never represent yourself as a spokesperson for the library unless you are designated a spokesperson for the library.
c. Do not share confidential or proprietary information, or anything that is still in draft form.
d. Do not make any negative, mocking, condescending, or inappropriate comments about patrons, specific questions from patrons, or about patron behavior on the library’s social media sites.
e. The library does not endorse, monitor, or review the content of employee’s personal social media accounts and activity.
f. Employee use of social media is not permitted during work hours, except for work-related purposes.
g. You are responsible for what you post online. Before posting you should remember that despite privacy policies, you cannot always be sure who will view, share, or archive your posts.
h. Keep in mind that any conduct that adversely affects your job performance, the job performance of other staff members, the public, or entities we work with, or otherwise adversely affects the legitimate business interests of the Worcester Public Library, may result in disciplinary actions, up to and including termination.
i. You may not post content that violates the City of Worcester and Worcester Public Library’s policies against unlawful harassment and discrimination. Postings that include discriminatory remarks, harassment, and threats of violence or similar unlawful conduct will not be tolerated.
j. Do not use the Worcester Public Library logo or graphics in any way that might suggest to others that the library is endorsing your post. Do not post anything that identifies you as a library employee in what appears to be an illegal or immoral act, or in violation of City or Library policy, even if it is being done as a joke.

Trustee Use of Social Media

Library trustees have the same right to freedom of expression enjoyed by members of the general public when discussing matters of public concern. Trustees should keep in mind the following best practices when posting about WPL and related subjects on social media.

a. If you identify yourself as a Trustee of the library, make it clear that the views expressed are yours alone, and do not represent the views of WPL or other trustees.
b. Respect the library’s confidential and proprietary information, and do not post any library information that is still in draft form.
c. Do not make any negative, mocking, condescending, or inappropriate comments about patrons, specific questions from patrons, or about patron behavior on the library’s social media sites.

Posting on Social Media

WPL permits patrons to comment on library posts, and share opinions about library-related subjects, resources, and programs. Postings by patrons do not indicate library endorsement of the ideas, issues, or opinions expressed in posts on library social media sites.

WPL reserves the right to restrict or remove any content that is deemed to be in violation of this policy, or any applicable law. Content and comments on the library’s social media accounts containing any of the following forms of content and postings shall not be allowed:

a. Obscenity or pornography.
b. Content that promotes, fosters, or perpetuates discrimination and/or harassment on the basis of race, creed, color, age, gender, marital status, religion, national origin, physical or mental disability, sexual orientation, ancestry, or other protected category.
c. Slanderous, libelous, threatening or defamatory statements.
d. Copyrighted or trademarked materials.
e. Spam.
f. Content not related to library business, programs, events, resources, and materials.
g. Advertising or sale of merchandise or services.
h. Charitable solicitations or political campaigning.

By joining, utilizing and/or posting on the library’s social media sites, you agree to comply with this Policy. This policy applies, whether or not a patron chooses to post comments using a library computer or device, or when posting from any other computer or device to any library social media site.

Patrons are personally responsible for their commentary. Patrons should be aware that they may be held personally liable for commentary that is defamatory, obscene, proprietary, or libelous by any offended party.

Disclaimer

WPL, its employees, agents and officials assume no responsibility for any damages, direct or indirect, arising from participation in library-sponsored social media. Violations of this policy by employees may result in disciplinary actions, up to and including termination of employment.

Approved WPL Board of Directors, May 2015.

The Worcester Public Library and Branches encourage neighborhood and community groups to take advantage of the library’s versatile meeting rooms. Rooms are available to the public by application when these rooms are not needed for library purposes. These rooms are for non-commercial purposes and are open to organizations or individuals engaged in educational, cultural, intellectual, civic or charitable activities. Programs with the purpose of informing attendees of other programs or services for which fees are charged are not eligible. Applicants must be 18 years old or older.

Reservations and Applications (during normal library hours)

Reservations must be made at least two weeks in advance and no more than three months in advance. Only one reservation may be made at a time. If a subsequent reservation needs to be made, you may do so on the day of the first scheduled meeting. Reservations for meetings in series are exceptions and require approval of the Executive Director.

To make a reservation, fill out the online form on the library’s website. Please note, reservations are not approved until you receive confirmation from Worcester Public Library.

Open Access

All meetings must be open to the public. No fees may be charged in any form at any time. The Board of Directors may waive this regulation for library-sponsored events held at times other than normally scheduled hours of opening. The Board of Directors may permit the Friends of Worcester Public Library or the Worcester Public Library Foundation to charge admission for programs held to benefit the library. If there is a charge to enter a program during hours the library is open, this activity may not restrict access to regular library services.

Permission for a group to meet at the library does not in any way constitute or imply an endorsement of its policies, beliefs or program by the City of Worcester, any library official, or the Board of Library Directors.

Study rooms, which can accommodate up to 4 people, and study pods, which can accommodate up to 2 people, may be used at no charge on a walk-in basis or by reserving online or calling the library at 508-799-1655 option 3 depending on availability. See our guidelines here.

Regulations and Requirements

The applicant is expected to adhere to the stated purpose of the meeting and to conduct it accordingly. All notices, petitions and publications, for distribution within the library, must have prior approval of the Executive Director. Press releases and meeting notices must comply with the description as listed on the application and must state sponsoring agency. The library may not be identified as a co-sponsor of a meeting without prior approval.

The applicant is responsible for obtaining any necessary permits for the activities it is planning for the room and must provide documentation at least one week prior to the event. The applicant must comply with any and all applicable laws and is responsible for any injuries or damages that may occur as a result of its use of the room. The library reserves the right to require the applicant to obtain insurance coverage for any special events. Public performance rights are the responsibility of the applicant. The library reserves the right to request this documentation.

Coffee/refreshments may be provided and served by the applicant organization. Alcohol is strictly prohibited. Groups may not conduct financial transactions on library property. The library has the right to preempt any event for library use. In such rare instances, the library will make every reasonable effort to assist the group in reserving another date, library facility or meeting room.

Public Inquiries

The application form includes permission to release the group contact person’s name and phone number in the event of public inquiries.

Penalties and Appeals

Failure to comply with the meeting room regulations or these guidelines may result in denial of future use of a library meeting room, financial liability for damages, and/or immediate removal from the room. Any question of interpretation of eligibility for meeting room use will be referred to the Executive Director. Final determination rests with the Board of Library Directors. Appeals for exceptions to these policies must be made in writing to the Library Board.

If the meeting runs after the time the library closes, the organization using the room is responsible for paying overtime costs of the custodians and staff who must remain to close the building, in addition to the after-hours rental fee of $250.00.

Program Publicity Material Within the Worcester Public Library

The Worcester Public Library promotes Worcester Public Library and Worcester Public Library Cooperative Partner events only. Outside organizations are responsible for promoting their events.

Fees for Special Events

Organizations must notify the library at the time of booking that the program will extend additional hours. The library reserves the right to reject requests beyond regular library hours if it is unable to staff the premises.

Special Event requests may be submitted by emailing: meetingroombook@mywpl.org.

Special events hosts will be charged a rental fee of $250 in addition to paying overtime costs of the custodians and staff.

Make a Payment for a Special Event

Payment must be received one week prior to meeting or event. Mail a check or money order made payable to the City of Worcester, along with a copy of your confirmation to:

Office of the Executive Director Worcester Public Library
3 Salem Square
Worcester, MA 01608

Cancellations

The applicant must cancel a reserved space at least 24 hours prior to the scheduled time. The library reserves the right to cancel for unforeseen circumstances such as adverse weather conditions, utility outages, or other unforeseeable circumstances.

Parking

Metered parking is available at the Main Library in the McGrath parking lot in front of the library’s main entrance. Handicap parking is available in the McGrath lot. For fees or more information, please visit: https://www.worcesterma.gov/parking/municipal-lots.

Contact

For additional questions, please email: meetingroombooking@mywpl.org.

Revised and Approved by the Library Board of Directors February 2016.

As a participant in the State Aid to Public Libraries Program administered by the Massachusetts Board of Library Commissioners, the Worcester Public Library must comply with requirements regarding use of its collection that are specified in Massachusetts General Laws, Chapter 78, Section 19A B and further defined in the Code of Massachusetts Regulations (605 CMR 4.00).

The Worcester Public Library extends reciprocal borrowing privileges to residents of the Commonwealth who reside in communities that offer state certified library services. It is the policy of the Worcester Public Library to discontinue borrowing privileges to residents of communities without certified public libraries and to discontinue interlibrary loans to such libraries, except when a library is not certified because of conditions beyond the community's control such as fire or natural disaster or other extenuating circumstances as determined by the Board of Directors. The Executive Director will notify the Board annually of libraries that are not certified.

The Worcester Public Library continues to extend access to its materials for use in the library by all Massachusetts residents as required by 605 CMR 4.01(l), which states that all residents of the Commonwealth shall have access to its reading and reference rooms under the same conditions as residents of the community.

Whenever the Worcester Public Library Board of Directors votes to implement the above policy, it will notify the affected community’s library board of trustees and its selectpersons, city council, mayor or town manager.

The Worcester Public Library Board of Directors will provide immediate reinstatement of borrowing and interlibrary loan privileges to all affected borrowers once a library is recertified.

If a community is interested in contracting for library services from the Worcester Public Library, the Board of Directors will consider such a request.

This is a revision of the policy approved by the Worcester Public Library Board of Directors June 14, 1994. Recommended by the Community Services Committee to the Board March 13, 2007.

Approved by the Board of Directors, March 13, 2007.

Photography/Filming by Individuals

• Persons photographing or filming on library premises are responsible for obtaining the necessary releases and permissions from those who are to be photographed or filmed.
• Taking photographs or filming of a minor, under the age of 18, requires the permission of the minor’s parent or guardian.
• The Worcester Public Library is not responsible for obtaining these releases.

Photography/Filming for Commercial Purposes
• Commercial photography or filming is not permitted in the Library without the express written permission of the Library Director, or a designated agent.
• Organizations holding scheduled events in the meeting rooms may arrange for their own photography or filming of their event. This photography and filming is restricted to the meeting room space reserved by the group, and the group is responsible for any necessary releases and permissions.

Photography/Filming by Library Staff
• The staff of the Worcester Public Library frequently engage in photographing or filming of library events to use in library publicity and promotional materials and on our website. The library reserves the right to document services and the public’s use of the library.
• Representatives of the library may photograph and film within the library and at library-related events and activities for library purposes such as promotion, publicity, and news to inform the public about the library.
• Library staff will make every effort to notify members of the public when photography and filming are taking place.
• Please notify a staff member if you do not want yourself or your child/children to be photographed or filmed.

The Worcester Public Library reserves the right to restrict the use of its facilities and premises to persons who do not abide by the library's Policy on Photography and Filming in the Library. Personnel may ask persons who are exhibiting inappropriate behavior to modify their behavior. Noncompliance may result in the individual being banned from the library premises or in arrest and prosecution.

Approved Library Board of Directors November 7, 2017.

1. Policy Statement

The Worcester Public Library provides public access to Internet and computers in support of its mission to provide free information and services that promote lifelong learning and personal enrichment. In all its operations, the library strives to eliminate barriers to the pursuit of ideas.

Consistent with the Library’s mission, the Library affirms the principles and rights delineated in the American Library Association’s Library Bill of Rights; Free Access to Libraries for Minors; and Access to Electronic Information, Services and Networks: an interpretation of the Library Bill of Rights, of which the following are of particular importance:

• Every individual is entitled to access constitutionally protected material on the Internet unless determined otherwise by a court with appropriate jurisdiction. These rights extend to minors as well as adults.
• Users have both the right of confidentiality and the right of privacy, in accordance with the Massachusetts General Laws, Chapter 180, Acts of 1988.
• Electronic information, services, and networks provided directly or indirectly by the Library should be equitably accessible to all library users.
• Parents and legal guardians have the right and responsibility to provide guidance to their own children.
• Libraries and librarians should not deny or limit access to electronic information because of its allegedly controversial content or because of personal beliefs or fear of confrontation.
• Providing connections to global information, services, and networks is not the same as selecting and purchasing materials for a library collection.
• The provision of access does not imply sponsorship or endorsement.

In accordance with the ALA Council document CD#19.3 “Resolution on the Retention of Library Usage Records” and the Library Privacy Policy, limited library usage records will be retained only for the time needed to assure efficient operation of the library. In accordance with its Privacy Policy, the Library will release records, including those relating to the Internet, only as required by law.

When accessing the Internet, library users must comply with all applicable federal, state and local laws, including laws governing copyright and the transmission and dissemination of information.

Violation of this Policy and its rules and guidelines may result in loss of computer access, forfeiture of the user’s computer time and/or library privileges as prescribed in the Rules Governing the Use of the Worcester Public Library.

2. Role Of The Library:

• Provides computers with network connections and a wireless network for Internet access for users with their own equipment;
• Uses access and printing management systems on its public Internet computers to establish queuing, manage time limits and assess printing charges;
• Requires users to use their own C/W MARS central Massachusetts library cards to log-on to a library Internet computer;
• Offers temporary visitor passes to out-of-state users for Internet access;
• Offers short-term Express passes for limited access to the Internet to users without a library card;
• Provides privacy screens to all public Internet computers except in the Children’s Room and the Young Adult section;|
• Does not restrict, filter, or edit Internet content;
• Does not keep a permanent record of the Internet sites visited or searches performed by individuals;
• Does not retain any personal information from persons using library computers;
• Assumes no responsibility for any damages, direct or indirect, arising from its connections to the Internet or for the loss of personal electronic documents, files, or file storage devices while using the Library’s computers and Internet access networks.

3. Rule

Public use computers featuring Internet access, Microsoft Office software, education games, and reference resources are available during regular library hours. Only computer equipment and software owned and previously installed by the Library may be used on WPL computers. The library does not provide chat software, newsgroup services or e-mail accounts. A time management system, manual or automated, is only applied to the Internet workstations at the Main Library. Printing services are offered at all library facilities. There is a charge for printing except in the Main Library’s Children’s Room and the Great Brook Valley Branch Library.

• A user must register using his/her library card or visitor card for a session on an assigned Internet computer. Adjustments in the time of each session may be made depending on availability of computers.
• Printing services are offered across all library facilities. There is a charge for printing except in the Main Library’s Children’s Room and the Great Brook Valley Branch Library.
• Children through age 11 have access to Internet computers in the Children's Room. Teens and adults have access to these computers only when assisting a child.
• Teens aged 12 to 17 have access to Internet computers in the Young Adult section.
• Adults 18 and older have access to Internet computers in all areas of the library except the Children's Room and the Young Adult section of the Main Library unless assisting a child.
• Because of the limited number of computers at branch libraries, Internet computers may be used by people of any age.
• A parent or guardian must accompany any child of age 7 or under who wishes to use an Internet computer.
• Staff reserves the right to determine what is acceptable to view in a public setting, in compliance with all applicable laws and library procedures.

4. User Responsibilities

It is the users’ responsibility to evaluate the validity of information accessed via the Internet. Users are cautioned that ideas, points of view and images can be found on the Internet that are controversial or that diverge from mainstream views. All Internet users are expected to use this Library resource in a responsible and courteous manner and to abide by the following regulations for the use of Internet resources in the Library:

• Users must adhere to posted time limits and sign-in procedures.
• Users must comply with intellectual property rights by making only authorized copies of copyrighted, licensed or otherwise-controlled software or data transmitted via the Internet.
• Users must respect the privacy and computer use of others. No more than two people may use a workstation at the same time.
• Users must refrain from modifying or gaining access to files, passwords, or data belonging to others; and from "hacking" into any computer system.
• Users may not use library cards belonging to others to log on to, or to reserve Internet computer.
• Users should refrain from accessing visuals that might be disruptive to others.
• Library does not provide speakers. Users are encouraged to bring their own headphones to access sound.
• Users may not unplug, remove, modify, or otherwise damage library computers and equipment.
• Users may not alter or damage software, software settings, or data stored on computers.
• Users may not install or run personal software, or set any bookmarks, links, or shortcuts.
• Users may not harass staff or other patrons, or engage in deliberately or maliciously offensive or defamatory activity.
• Users may not transmit threatening, harassing, defamatory, flaming or other abusive language or images.
• Users may not misrepresent themselves for purposes of fraud.
• Library computers must not be used to transmit spam, to propagate destructive processes such as computer viruses or worms, to degrade system performance, or to engage in any illegal activity over the Internet, including accessing illegal images and materials published or housed on the Internet.
• Wireless users have the responsibility to provide anti-virus protection on their personal equipment. Wireless users assume all risks in this regard.

Violation of the Internet user guidelines may result in the suspension of Internet and/or library privileges. ILLEGAL ACTS, INCLUDING, BUT NOT LIMITED TO, ACCESSING ILLEGAL CONTENT (CHILD PORNOGRAPHY) ON THE INTERNET, MAY BE SUBJECT TO PROSECUTION BY LOCAL, STATE, OR FEDERAL OFFICIALS The Library reserves the right to inform law enforcement about illegal activities taking place in the Library.

5. Guidelines for Parents and Minors

As with all Library services, parents or guardians have the right and responsibility to determine and monitor their children’s access to library materials and resources, including those available through the Internet. Parents and caregivers are encouraged to learn about the Internet and help their children use it wisely. The Library has taken certain measures to assist in the safe and effective use of these resources by all minors (youths 17 and under). The Library directs minors away from inappropriate material on the Internet, including material that is harmful to minors by:

• Developing and maintaining age-appropriate web sites for children and teens.
• Developing and providing training programs and printed materials on safe and effective Internet use.
• Encouraging minors to follow safety and security guidelines when using electronic mail, chat rooms and other forms of direct electronic communications.

For additional tips and suggestions please see the American Library Association's Especially for Young People and Their Parents. The following recommendations are intended to assist parents and guardians in guiding children in their use of the Internet:

• Visit the Library with your child.
• Spend time online visiting sites with your child. Discuss topics that may be off limits when they are on the Internet.
• Explain the importance of never giving identifying information such as home address, telephone numbers, passwords or school names over the Internet.
• Caution never to arrange to meet in person with people they have become acquainted with using electronic mail, chat rooms and other forms of direct electronic communications.
• Ask the library staff for help in finding information on the Internet and for a listing of websites designed to promote Internet safety awareness for children.

Formerly Worcester Public Library Internet Policy and Worcester Public Library Internet Safety Policy and Procedures approved by the Board of Directors 14 May, 2002 and June 11, 2002

Approved by the Board of Directors 8 May 2007.

Library staff work with children and their caregivers to ensure Worcester Public Library facilities are welcoming and safe places...

The following guidelines help maintain a respectful safe environment for all library users:
1. The Children’s Center is reserved for use by children, their caregivers and adults interested in children’s literature. Adults not accompanying children may not loiter in the Children’s Center.
2. Caregivers are responsible for the safety of their children in the library.
3. All children and caregivers are expected to uphold a respectful and safe environment in the library.
4. Staff members are not responsible for supervision of any children.
5. Caregivers must be present and directly supervise young children and provide for their care. Library staff will notify caregivers about the library’s policies if young children are left unattended.
6. Older children may be left unattended for the period of time needed to complete homework assignments, attend library programs, borrow materials or participate in other activities consistent with the library’s purpose.
7. Unattended older children need to know how to reach a caregiver. Older children waiting to be picked up should wait inside the library. Local law enforcement may be called if a caregiver cannot be located by the library’s closing time.
8. If any unattended child is deemed by library staff to be at risk, staff will attempt to contact the caregiver. If the caregiver cannot be reached, the child will be referred to the local law enforcement agency.
9. Staff members may not transport any children from the library to any other location.
10. In case of a medical emergency, staff will call an ambulance and contact any child’s caregiver.

Please be aware that staff is unable to monitor whether children are leaving with authorized caregivers or with strangers. We recommend that caregivers discuss personal safety with their children. Staff can help you locate library resources available on this topic.

Approved WPL Board of Directors December 17, 2024.